Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jagnatureorganics@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jagnatureorganics@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jagnatureorganics@gmail.com.
❌ Cancellation Policy
🛒 Order Cancellation
You can cancel your order within 12 hours of placing the order or before it is shipped, whichever is earlier.
Once the order has been processed or dispatched, cancellation will not be possible.
🚚 After Shipment
If the order has already been shipped, it cannot be cancelled.
However, you may refer to our Return & Refund Policy for further assistance.
💳 Refund for Cancelled Orders
- If the order is cancelled successfully before shipment:
- Prepaid Orders: Refund will be processed to the original payment method within 5–7 business days
- COD Orders: No charges will be applied
⚠️ Important Conditions
- Orders once shipped cannot be cancelled
- Cancellation requests made after dispatch will not be accepted
- In case of incorrect or incomplete address, cancellation may not be possible once shipped
📞 How to Cancel an Order
To cancel your order, please contact us as soon as possible:
Please mention your Order ID for faster processing.
🚫 Right to Cancel Orders
We reserve the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
In such cases, a full refund will be issued.
📝 Note
Cancellation timelines may vary depending on order processing speed and location.